I am already a FROG customer, can I benefit from the offer? 

The offer is only valid for new orders. In order to benefit from the offer, you have to order a new connection package. 

What is included in the offer? 

After activating your new connection package, for the first 3 months and at a cost of only €10, you will be able to buy: 

- 25GB

- 200΄ to national numbers 

- 400’ to Frog  

for 1 month. 

What happens after the offer expires? 

For the first 12 months, every time you top-up your balance you will get 120 free minutes to all national numbers. Furthermore, with your 1st top-up of each month you will get 1,200 free minutes to Frog & 1GB. 

At FROG, offers and bonuses never stop, so visit the frog website to see all the packages and the available offers.  

When will I receive my connection package/card?  

You will receive it within 4-5 working days from placing your order. 

Is COSMOTE going to contact me after I place my order? 

Yes. Within one working day after you place your order, a COSMOTE Customer Service agent will contact you at the phone number you have submitted, and ask you to email a copy of your ID as well as any other details required to complete your order to: e-aftersales@cosmote.gr.  

Will there be any shipping charges?  

Shipping is free of charge. You will only be charged for the top-up card you have ordered with your connection package. 

How will I pay for my top-up card? 

Your top-up card will be paid to the courier on delivery, at no additional charge. Payment can be made in cash or via credit or debit card, since the courier agent carries a POS terminal. 

Which courier company will deliver my order? 

Your order will be delivered by ELTA Courier 

Do I have to receive my order personally or can someone else do it for me? 

The order can only be delivered to you. Or, it can be delivered to someone else, as long as he/she has an authorization validated by you as well as a copy of your ID.  

What should I do if I miss the courier? 

The courier will leave a notice indicating the ELTA branch you can pick up your order from. 

When I receive my connection package/card, will I need to sign any documents?  

Yes, you will need to sign the mobile pay as you go contract and hand it over to the courier agent. 

Can the details I have submitted be different than the ones appearing in the documentation I attach? 

 No. If the details appearing in the attached documentation are different than the ones in the original application, the order will be automatically cancelled. 

Will I be able to use my connection card/package immediately after receiving it? 

If you have chosen to be allocated a new number, you will be able to use it immediately. If you have transferred your number, you will first need to be disconnected from the previous network before inserting the new SIM card you receive by courier to your mobile phone. 

My mobile phone accepts a specific type of card (nano sim, micro sim, etc.). What should I do to receive a sim card that is compatible with my mobile phone? 

The sim card you will receive is a 3-in-1 card, therefore it is compatible with all mobile phones. Depending on the SIM card type your mobile phone accepts, simply cut the respective part of your card and insert it in your device. 

How many connection packages can I order? 

You can only order one connection package at a time. If you want more than one packages, you will need to repeat the form filling procedure. 

Please note! You may not have more than 20 mobile pay as you go connections registered to you across all mobile phone service providers in Greece.  

Can I order a new number if I am under 18 years of age? 

 No. According to the legislation, in order to have a new connection registered to you, you need to be over 18 years of age.  

Can I switch to FROG and keep the number I am already using? 
Yes, you can! When we call to confirm your order, please let us know you would like to keep your number and we will take care of everything else! However, make sure that the number is registered to you, or else the National Reference Database for Portability (NRDBP) will reject your number portability request.